Terms & Conditions

For Overnight Booking Terms & Conditions see here.

Group Bookings – 10+ Guests

A £10 per person deposit is required to confirm your reservation. 

The deposit shall be retained if the reservation is cancelled within 48 hours of the booking arrival time.

The deposit shall be retained in the event of a no-show. (you do not arrive for the reservation)

Guest numbers can be amended by 15% up to 8 hours before the booking arrival time with no charge, after this time £10 per person will be forfeited if numbers are reduced. 

A pre-order from our A La Carte menu is required 10 days before arrival.

Pre-orders are beneficial to ensure there are no delays in service that may affect you and your guests. 

We are unable to guarantee to accommodate choices for all guests, and dietary requirements, without a pre-order.

Please inform us of any allergies at the point of ordering, and also to our team on arrival. Our dishes may contain olive stones, fish bones, nuts, or nut derivatives. While we follow strict cross-contamination guidelines, these ingredients are present in our kitchen.

All prices are inclusive of VAT. All major credit cards are accepted, however we are cashless.

We add a discretionary gratuity to all reservations. Our team work hard to make your experience special and 100% of the gratuities generously given is fairly distributed among the team who prepare and serve our meals, from the chef in the kitchen to the server at your table.

We do not guarantee any areas or specific table requests, however we shall endeavour to accommodate requests where possible. 

Use of the booking system is subject to our supplier’s terms and conditions, as detailed here: https://www.designmynight.com/terms-and-conditions

Payment of your deposit confirms you have read and accepted the terms and conditions of booking. 

Management reserves the right to amend the terms and conditions. 

Group Bookings – 16+ Guests

A £10 per person deposit is required to confirm your reservation. 

  • The deposit shall be retained if the reservation is cancelled within 10 days of the booking arrival time.
  • The deposit shall be retained in the event of a no-show. (you do not arrive for the reservation)
  • Guest numbers can be amended by 15% up to 24 hours before the booking arrival time with no charge, after this time £10 per person will be forfeited if numbers are reduced. 

A pre-order from our Group Dining menu is required 10 days before arrival.

Pre-orders are beneficial to ensure there are no delays in service that may affect you and your guests. 

Our group dining menus has been designed for the whole party to enjoy, everyone must dine from the same menu. 

We are unable to guarantee to accommodate choices for all guests, and dietary requirements, without a pre-order.

Please inform us of any allergies at the point of ordering, and also to our team on arrival. Our dishes may contain olive stones, fish bones, nuts, or nut derivatives. While we follow strict cross-contamination guidelines, these ingredients are present in our kitchen.

All prices are inclusive of VAT. All major credit cards are accepted, however we are cashless.

We add a discretionary gratuity to all reservations. Our team work hard to make your experience special and 100% of the gratuities generously given is fairly distributed among the team who prepare and serve our meals, from the chef in the kitchen to the server at your table.

We do not guarantee any areas or specific table requests, however we shall endeavour to accommodate requests where possible. 

Use of the booking system is subject to our supplier’s terms and conditions, as detailed here: https://www.designmynight.com/terms-and-conditions

Payment of your deposit confirms you have read and accepted the terms and conditions of booking. 

Management reserves the right to amend the terms and conditions.

Peak Date Terms & Conditions

Peak calendar dates include, but are not limited to; Mother’s Day, Easter Sunday, Father’s Day, Christmas Eve, Boxing Day, New Years Eve and New Years Day.

A £10 per person pre-authorisation is required to confirm your reservation. 

The card shall be charged if the reservation is cancelled within 48 hours of the booking arrival time.

The deposit shall be retained in the event of a no-show. (you do not arrive for the reservation)

Guest numbers can be amended by 15% up to 24 hours before the booking arrival time with no charge, after this time £10 per person will be forfeited if numbers are reduced. 

All prices are inclusive of VAT. All major credit cards are accepted, however we are cashless.

We add a discretionary gratuity to all reservations. Our team work hard to make your experience special and 100% of the gratuities generously given is fairly distributed among the team who prepare and serve our meals, from the chef in the kitchen to the server at your table.

We do not guarantee any areas or specific table requests, however we shall endeavour to accommodate requests where possible. 

Use of the booking system is subject to our supplier’s terms and conditions, as detailed here: https://www.designmynight.com/terms-and-conditions

Authorisation of your details against your booking confirms you have read and accepted the terms and conditions of booking. 

Management reserves the right to amend the terms and conditions

Christmas Day 2026 Terms & Conditions

A £75 deposit per person is required to confirm your reservation. 

  • The remaining balance is due on 25th December. 
  • This deposit is inclusive of Children.
  • Highchairs are at a cost of £20 per chair.
  • All deposits are non-refundable. Including in the event of whole booking cancellation.
  • Guest numbers can be amended, up to 15%, without forfeit until Monday 30th November. After 30th November any reduction in guest numbers will result in forfeit of the deposit paid. 

A pre-order from our Christmas Day menu is required, and must be complete by 1st December.

  • We cannot guarantee to accommodate your pre-order requirements if this dead-line is not adhered to.
  • Please inform us of any allergies at the point of ordering, and also to our team on arrival. Our dishes may contain olive stones, fish bones, nuts, or nut derivatives. While we follow strict cross-contamination guidelines, these ingredients are present in our kitchen.

All prices are inclusive of VAT. All major credit cards are accepted, however we are cashless.

We add a discretionary gratuity to all reservations. Our team work hard to make your experience special and 100% of the gratuities generously given is fairly distributed among the team who prepare and serve our meals, from the chef in the kitchen to the server at your table.

We do not guarantee any areas or specific table requests, however we shall endeavour to accommodate requests where possible. 

Use of the booking system is subject to our supplier’s terms and conditions, as detailed here: https://www.designmynight.com/terms-and-conditions

Payment of your deposit confirms you have read and accepted the terms and conditions of booking. 

Management reserves the right to amend the terms and conditions.

Glass of Complimentary Rosé

  • One complimentary 175ml glass of Pinot Grigio Blush Rosé per person when ordering any main course from the à la carte menu or specials.
  • Valid for a maximum of 4 guests per table, provided each individual orders a qualifying main course.
  • To redeem, guests must download the Treats by Heartwood Inns app and present their unique promotional QR code to their server when ordering.
  • Valid from 20th July – 7th August 2026, Monday – Friday (all day) and Saturday (until 5pm).
  • Limited to one redemption per app user, per transaction.
  • Strictly for guests aged 18 and over.
  • Cannot be used alongside any other promotion, discount, set menu, or affiliate offer, such as Steak Night on Wednesday.

Graduation Fizz Offer

Order two courses (must include a main) from the à la carte or specials menu to receive a complimentary glass of fizz for every guest in your party. 

  • Group Size: No maximum – this offer applies to all guests in your party provided the qualifying criteria are met. 
  • Availability: Available Monday to Friday all day. Saturday until 5pm.
  • Validity: This offer is valid from 18th June 2026 to 20th November 2026, Monday to Friday all day and Saturday until 5pm.
  • Redemption: Book through the website and quote ‘GRADUATION’ code to your server when dining. 
  • Exclusions: Up until 5pm on Saturday. The offer applies only to guests ordering a minimum of two courses from the à la carte or specials menu. Set menus and children’s menus are strictly excluded. We only allow one person’s app rewards per table.
  • General: Subject to availability and while stocks last. A non-alcoholic alternative is available upon request. No cash alternative.

Molly Mahon Instagram Giveaway

  • The winner will receive: One £300 Heartwood Inns gift voucher to use towards a stay, dinner or drinks at participating Heartwood Inns locations, One £300 Molly Mahon online gift voucher to spend at mollymahon.com.
  • Voucher is valid for 12 months from the date of issue and cannot be redeemed against workshops. 
  • To enter follow @heartwoodinns and @mollymahonblockprinting on Instagram. Like the giveaway post. Comment on the post telling us who you’d bring along. 
  • One winner will be selected at random from all eligible entries after the closing date (31st July). 
  • The prize is non-transferable and there is no cash alternative. 
  • Travel to and from any Heartwood Inns location is not included. 
  • The winner will be contacted via Instagram direct message and must respond within 7 days, or another winner may be selected. 
  • This promotion is in no way sponsored, endorsed, administered by or associated with Instagram.

New Forest Cottages

  • Enjoy a bottle of house wine when you book a table for 2+.
  • Present your New Forest Cottage code to redeem a bottle of house wine when a min of 2 guests. orders 2 courses from the à la carte or specials menu.
  • Cannot be used in conjunction with any other offer. 
  • Available to redeem 7 days a week excludes Christmas Day, Mother’s Day, Father’s Day and Valentine’s Day.
  • Valid until 1st November 2026.

Blue Light discount

  • Enjoy 20% off food when you dine at any Heartwood Inn.
  • Available 5 days a week Monday – Friday all day.
  • Food only offer.
  • Cannot be used in conjunction with any other offer, loyalty discounts, reduced or set menus.
  • Offer is only available agains the à la carte or specials board.
  • Maximum of 8 guests can benefit from the discount.
  • Excludes fillet steak, sirloin steak, special steaks and chateaubriand steak.
  • Available from 1st Jan – 23rd Nov 2026.

Friends and family discount

  • Friends of Heartwood are eligible to 20% off food for up to 8 guests with their allocated code.
  • Available to use Monday – Sunday, all day across all Heartwood Inns.
  • Not be used in conjunction with any other offer.
  • Food only discount.
  • Please show your code when you pay to redeem discount.
  • Valid from 1st January – 30th November 2026.

TREATS – loyalty app & rewards.

  • Download our Loyalty app ‘Treats’ from the app store (or sign up at heartwoodinns.com/treats) and start collecting a reward for each visit when you spend £25 or more in a day. Take advantage of new perks and rewards as you progress to VIP status! We recommend you turn on your push notifications so you are the first to know about surprise and delight offers.
  • Members must be 18 years+.
  • Data – how we manage, store and use your data is outlined in our privacy policy.
  • Guests will need to refer to terms of each offer when it is added to their Treats app or refer to standard reward terms below.
  • We reserve the right to update this scheme at any point.
  • We only allow one redemption and award collection per table, not per person.

Treats – download reward

  • Order a full price main from à la carte or specials to receive up to 8 free drinks on the house when a maximum of 8 full price mains appear on the bill.
  • Drink includes bottle of Asahi, Asahi 0%, soft drink (excludes mocktails), 175ml glass of house wine (red, white, rosé) or 125ml glass of prosecco.
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on this day.
  • Cannot be used in conjunction with reduced menu, bundle drinks or food offer. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Be sure to check in when you arrive and every time you pay to collect further rewards as £25 min spend is calculated across combined spend in 24 hours.
  • Available for 3 months from download.
  • Please note that a min spend of £25 on food and/or drink will only trigger your next reward.
  • Please note, we only allow one redemption and/or one reward collection per table.

Treats – 25% off food (adhoc)

  • Order a full price main from à la carte or specials to receive your 25% off your à la carte and/or specials food bill for up to 6 guests (25% off on max of 6 starters, 6 main courses, 6 desserts).
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day.
  • Cannot be used in conjunction with any other offer, reduced menu, bundle drinks or food offer or other loyalty reward. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Excludes fillet steak, sirloin steak, special steaks and chateaubriand steak.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Available for 2 weeks from date of issue.
  • Be sure to check in when you arrive – every time you pay, providing you have had your loyalty QR code scanned and your daily spend total comes to £25 you will unlock your next reward.
  • Please note, we only allow one redemption and/or one reward collection per table.
  • Not available when the 50% off mains offer is live.

Treats – visit 1 completed reward

  • Order a full price main from à la carte or specials to receive your one dessert or one free drink on the house.
  • Drink includes bottle of Asahi, Asahi 0%, soft drink (excludes mocktails), 175ml glass of house wine (red, white, rosé) or 125ml glass of prosecco.
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on these days.
  • Cannot be used in conjunction with reduced menu, bundle drinks or food offer. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Be sure to check in when you arrive – every time you pay, providing you have had your loyalty QR code scanned and your daily spend total comes to £25 you will unlock your next reward.
  • Available for 3 months from download.
  • Please note, we only allow one redemption and/or one reward collection per table.

Treats – visit 2 completed reward

  • Order a full price main from à la carte or specials to receive complimentary starter from the à la carte or specials menu or a cocktail/mocktail from our cocktail list on the house.
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on these days.
  • Cannot be used in conjunction with any other offer, reduced menu, bundle drinks or food offer or other loyalty reward. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Be sure to check in when you arrive – every time you pay, providing you have had your loyalty QR code scanned and your daily spend total comes to £25 you will unlock your next reward.
  • Available for 3 months from issue.
  • Please note, we only allow one redemption and/or one reward collection per table.

Treats – visit 3 completed reward

  • Order a full price main from à la carte or specials to receive another main from the à la carte or specials menu, or a glass of Lanson champagne (Pere et Fils) or 250ml house wine (red, white or rosé) on the house.
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on these days.
  • Cannot be used in conjunction with any other offer, reduced menu, bundle drinks or food offer or other loyalty reward. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Excludes fillet steak, sirloin steak, special steaks and chateaubriand steak as the complimentary main.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Be sure to check in when you arrive – every time you pay, providing you have had your loyalty QR code scanned and your daily spend total comes to £25 you will unlock your next reward.
  • Available for 3 months from issue.
  • Please note, we only allow one redemption and/or one reward collection per table.

Treats – visit 4 completed reward

  • Order a full price main from à la carte or specials to receive your complimentary à la carte or specials starter and dessert or a bottle of house wine (red, white or rosé) on the house.
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on these days.
  • Cannot be used in conjunction with any other offer, reduced menu, bundle drinks or food offer or other loyalty reward. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Be sure to check in when you arrive – every time you pay, providing you have had your loyalty QR code scanned and your daily spend total comes to £25 you will unlock your next reward.
  • Available for 3 months from issue.
  • Please note, we only allow one redemption and/or one reward collection per table.

Visit 5 completed – VIP

  • Order a full price main from à la carte or specials to receive your 15% off à la carte or specials food bill for up to 6 guests.
  • This discount will be applied to a max of 6 starters, 6 mains, 6 desserts from the à la carte or specials and excludes breakfast, reduced, bundled or set menus along with excluding fillet steak, sirloin steak, special steaks and chateaubriand steak.
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on these days.
  • Cannot be used in conjunction with any other offer, reduced menu, bundle drinks or food offer or other loyalty reward. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Be sure to check in when you arrive – every time you pay, providing you have had your loyalty QR code scanned and your daily spend total comes to £25 you will unlock your next reward.
  • You will remain in VIP status for 12 months from the day you make your 5th visit.
  • At the end of 12 months, the number of visits during this time will determine which tier you start in (1-2 visits, tier 1, 3-4 visits, tier 2, 5+ visits remain in VIP for further 12 months).
  • We will be in touch to let you know where your status sits before the end of your 12 month status.
  • Please note, we only allow one redemption and/or one reward collection per table.

Treats – birthday fizz

  • Enjoy up to 8 glasses of prosecco or as a non alcoholic option, up to 8 signature mocktails (the Zest Fest only) on the house for yourself from 2 weeks before until 2 weeks after your birthday.
  • Order a full price main from the à la carte or specials to enjoy your glass with our compliments.
  • VIP guests enjoy glasses of Lanson Pere et Fils (max 8, food qualifying terms apply as above including the non alcoholic alternative, Zest Fest).
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on these days.
  • Can be used in conjunction with any other offer, reduced menu, bundle drinks or food offer or other loyalty reward.
  • No cash alternative.
  • Be sure to check in when you arrive – every time you pay, providing you have had your loyalty QR code scanned and your daily spend total comes to £25 you will unlock your next reward.
  • Please note, we only allow one redemption and/or one reward collection per table.

Treats – Business lunch

  • Receive 10% off business lunches Monday – Friday, 12-6pm when 4 or more you dine from the à la carte or specials menu.
  • Cannot be used in conjunction with any bundle/reduced menu, other offer or reward. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Not available on Christmas Day or Valentine’s Day.
  • Cannot be used with residential meal inclusive packages.
  • Excludes fillet steak, sirloin steak, special steaks and chateaubriand steak.
  • Multi-use code.
  • One voucher to be used per table booking.
  • Please note, we only allow one redemption and/or one reward collection per table.

Treats – Refer a friend

  • Send your referral code to your buddy to join our loyalty scheme to receive a complimentary glass of 125ml wine (red, white, rose), glass of prosecco, bottle of Asahi or soft drink when you order a full priced main from the à la carte or specials board.
  • Subject to availability.
  • Available 7 days a week, excludes Christmas Day, Valentine’s Day, Father’s Day and Mother’s Day. One member of your table is invited to collect a reward on these days.
  • Cannot be used in conjunction with any other offer, reduced menu, bundle drinks or food offer or other loyalty reward. Please note that dishes that are sold separately from the Christmas or other set menus are not included.
  • Cannot be used with residential meal inclusive packages.
  • No cash alternative.
  • Be sure to check in when you arrive – every time you spend £25 in a day, this will trigger your next reward.
  • Valid for 28 days only (from date of receipt of perk in your app).
  • Please note, we only allow one redemption and/or one reward collection per table.

Heartwood Inns Treats

  • We work alongside our app supplier, Pepper who work with the following Terms and Conditions. Click here to read their terms. Our Privacy Policy also covers the ways in which your membership is managed.

NPS – monthly case of Champagne free prize draw

  • Following your visit, you will be sent an email (NPS) asking for your feedback on your visit. By submitting your feedback you are automatically entered into a free prize draw to win a case of champagne
  • Winners are randomly picked and will be contacted via the email they submitted their feedback from to arrange the pick up of their case from their chosen site
  • Winners are picked every calendar month
  • Delivery of case of champagne is not included in the prize

Gift card and e voucher terms for Heartwood Inns (pubs and overnight stays)

  • All Heartwood Inns gift card and e vouchers are valid for 12 months.
  • Heartwood Inns gift cards and e vouchers cannot be refunded or exchanged for cash or other denominated Vouchers.
  • Heartwood Inns gift cards and e vouchers can be redeemed against food, drink or overnight stays.
    • Heartwood Inns
  • Heartwood Inn monetary gift cards and e-vouchers can be used in full or part payment of overnight accommodation. Bookings must be made though our telephone central reservations service or via email to the property when making an overnight stay booking. 
  • Heartwood Inns gift cards or e vouchers must be declared at point of making your Booking.
  • Heartwood Inns gift cards or e vouchers cannot be refunded or exchanged for cash or other denominated Voucher.
  • For all room booking terms please visit here as all room booking terms apply.
  • Any vouchers that have been lost, stolen or destroyed can be reissued by contacted Head Office providing the voucher is still valid (up to 12 months from purchase date)
  • Vouchers are only valid for the dates as stated on them and cannot be used outside of these dates.
  • All other terms and conditions remain.

Standard terms across all Heartwood Inns

Heartwood Inns – Sunday Sleepover package

  • Sunday Sleepover rates are subject to availability.
  • The prices shown includes an overnight stay, a glass of prosecco on arrival, £30 dinner allowance against your evening meals and breakfast for up to 2 adults, based on 2 people sharing.
  • Payment is taken in full at time of booking, however full payment will be refunded up to 72 hours prior to check in time to the card holder before date of booking. No cash alternatives.
  • If cancelled within the 72 hours prior to check in, payment will be retained.

Soufflé Away

  • Subject to availability.
  • Headline price based on 2 people sharing a Snug room, prices vary by date and location. 
  • Package includes £20pp food allowance to spend on your first night plus a free starter or dessert souffle or equivalent spend to the value of £8.95pp.
  • No payment required at time of booking, full payment due 48 hours before arrival. 
  • Free cancellation up to 48 hours prior to arrival.
  • Groups of 5 or more rooms require a 50% non refundable deposit at time of booking and balance 1 month prior to arrival.

10% off B&B code

  • Use your promo code at Check out to receive 10% off your B&B rates.
  • Subject to availability.
  • See comms for validity.

Birthday fizz

  • Available for all members of our database
  • Glass of birthday Prosecco can be claimed from two weeks before your birthday, up to 2 weeks thereafter when you and your party dine from our à la carte menu or specials board.
  • Order must include a least one main course per person.
  • Cannot be used in conjunction with the set menu, Sunday lunch, Private Dining menus, Christmas menu or with any other offer.

Sign up

  • Over 18s are eligible to sign up
  • Please all terms stated at top of page that explain all conditions that come the the existing sign up offer as these will apply and change from time to time.

General terms & conditions for all competitions run via Heartwood Inns Newsletters, Facebook, Twitter & Instagram accounts are stated below. By entering any competition via any of the above platforms you are agreeing to the below terms and conditions. It is a condition that in entering, participants and winners agree to all terms and conditions stated. Good luck!

Heartwood Inns employees and friends & family are not permitted to enter these competitions.
Heartwood Inns reserves the right to cancel or modify the competitions, including these Terms and Conditions.
All competitions are only open to legal residents of the UK who are 18 years of age or older at time of submission. Normal licensing laws apply. You will be required to provide a copy of your ID in order to receive your prize.
Prizes cannot be exchanged for any other substitutes or cash value each prize must be taken as stated or, if the prize is unavailable for whatever reason, the promoter reserves the right to substitute the prize for a prize of equal or greater value. Cash will not be awarded as a substitute.

Social Media Competition T&Cs

  • One winner will be chosen per competition from the pool of all entries received across all platforms (Facebook & Instagram).
  • Winners will be contacted directly via the platform they entered. Winners must respond to this contact within 7 days, otherwise the prize may be revoked.
  • Limit of one entry submitted per entrant per social media channel (Facebook, Twitter and Instagram) during the entry period.
  • If multiple entries are received, only the first entry will be accepted and additional entries will be disqualified unless specified.
  • Competitions are not in any way affiliated with or endorsed or sponsored by, Instagram, Twitter or Facebook.
    How to enter is specified in individual competition social media posts.