PLEASE REFER TO THE THE BOTTOM OF THE PAGE FOR ROOM VOUCHER & PACKAGES TERMS

Please note that QR code discounts and promotions cannot be used through digital bar menus or through the QR code ordering system.

New site openings sign up offer – complimentary drink

  • Guests who order a main course from ALC (excludes specials) receives a complimentary glass of prosecco or bottle of Asahi. 
  • Available to redeem in one sitting at Lewes throughout October 2024, Newbury until 15th November, Epping – throughout December 2024 until 8th February 2025.
  • Database member only offer. 
  • Not to be used in conjunction with another offer however CAN be redeemed against Sunday roasts
  • No min or max amount of guests per code. 
  • Single use code.  
  • Available to guests who are 18 years old +. 
  • Booking advised. 

January 50% off mains sign up and database offer

  • 50% off mains when you order 2 courses (including a main per person)
  • Available from 2nd Jan – 8th February 2025 inclusive, all day Monday-Friday (excluding breakfast), 12-5pm Saturday
  • Excludes all steaks 
  • Cannot be used in conjunction with any other offer 
  • Multiple use code – come as many times as you wish during the set period
  • No min or max number of friends – bring as many friends as you wish!
  • Please note this offer is not redeemable at The Royal Forest, Epping Forest.

Christmas Early bird booking fizz

  • Book a table for Mon-Wed to receive a complimentary glass of prosecco for your Christmas party.
  • Available Mon-Wed only, all day for bookings made between 25th November – 18th December 2024.
  • Available for up to 30 guests to receive complimentary prosecco in one sitting
  • Guest to quote CHRISTMAS FIZZ when booking

NPS – monthly case of Champagne free prize draw

  • Following your visit, you will be sent an email (NPS) asking for your feedback on your visit. By submitting your feedback you are automatically entered into a free prize draw to win a case of champagne
  • Winners are randomly picked and will be contacted via the email they submitted their feedback from to arrange the pick up of their case from their chosen site
  • Winners are picked every calendar month
  • Delivery of case of champagne is not included in the prize

Lichfield, Parkstone, Long Ditton BID & Chamber of Commerce 443 courses

  • Available throughout October 2024, 7 days a week, all day! 
  • Cannot be used in conjunction with any other offer including Sunday lunch 2/3 course offer, promotion or set menu.
  • Order 4 mains from the ALC or specials and receive cheapest course for free. 
  • Exclude fillet & chateaubriand steaks. 
  • One voucher per booking. 
  • Multi use code, visit as many times as you wish. 
  • Food only offer.

Lichfield, Parkstone, Long Ditton 25% off ALC Business card

  • 25% off food during October 2024.
  • Single use code – no maximum number of guests – bring your friends!
  • Excludes fillet steak and chateaubriand.
  • Cannot be used in conjunction with any other offer including Sunday lunch 2/3 course offer, promotion or set menu.
  • Available all day throughout August 2024.
  • Food only offer.
  • Book ahead to avoid disappointment.

B2B 15% off food bill discount

  • 15% off all food (includes specials, a la carte and bar menus, no minimum or maximum courses).
  • Available Mon-Friday all day – excludes BH Monday.
  • Min 8 people, no maximum.
  • Includes all steaks.
  • Food only discount.
  • Not to be used in conjunction with any other offers.
  • Multi use code.
  • Expires 20th November 2024, fear not we will send you another code in the New Year.

Database complimentary glass of Prosecco for up to 8 guests

  • Complimentary glass of Prosecco for up to 8 guests when dining off the ALC or specials (Vitelli brut or rose, 125ml).
  • Guests must order at least one main per person to receive complimentary glass of prosecco.
  • Available 7 days a week.
  • Available for up to 2 weeks from receipt of email offer.
  • Single use code.
  • Cannot be used in conjunction with any other offer, set menus or reduced menus.
  • Available for guests 18 years+.
  • Must present voucher when redeeming.
  • One voucher to be used per booking.

20% food bill discount for Cambridge Science Park, The Boot Histon.

  • Please present the above QR code to redeem 20% off your food bill when dining from the à la carte menu.
  • Available Monday-Friday all day (check www.boothiston.com for opening times).
  • Discount is available for up to 8 guests.
  • One code per booking.
  • Not to be used in conjunction with any other offer or reduced menus/set menus.
  • Is not available in December
  • Book ahead to avoid disappointment.
  • Cannot be redeemed on named days or bank holidays.

Seasonal set menu club

  • Enjoy 2 courses for £18.50, 3 courses for £23.50 from set menu.
  • Available Monday-Friday from midday – 5pm.
  • Any complimentary drinks cannot be substituted and are available whilst stocks last.
  • Available at selected Heartwood Inns.

Happy Hour

  • 2-4-1 on selected drinks every weekday and Sunday 5-7pm
  • Available whilst stocks last
  • See POS for details of all drinks included – Happy Hour will be available from Sunday 5th January 2025.

Gift card and e voucher terms for Heartwood Inns

  • All Heartwood Inns gift card and e vouchers are valid for 12 months.
  • Heartwood Inns gift cards and e vouchers cannot be refunded or exchanged for cash or other denominated Vouchers.
  • Heartwood Inns gift cards and e vouchers can be redeemed against food and drink. If redeemed against accommodation, please see below terms.

Standard terms across all Heartwood Inns

Heartwood Inns gift card / e vouchers – overnight stays terms

  • Heartwood Inn monetary gift cards and e-vouchers can be used in full or part payment of overnight accommodation. Bookings must be made though our telephone central reservations service or via email to the property when making an overnight stay booking. 
  • Heartwood Inns gift cards or e vouchers must be declared at point of making your Booking.
  • Heartwood Inns gift cards or e vouchers cannot be refunded or exchanged for cash or other denominated Voucher.
  • For all room booking terms please visit here as all room booking terms apply.
  • Any vouchers that have been lost, stolen or destroyed can be reissued by contacted Head Office providing the voucher is still valid (up to 12 months from purchase date)
  • Vouchers are only valid for the dates as stated on them and cannot be used outside of these dates.
  • All other terms and conditions remain.

Heartwood Inns ‘Stay voucher’

  • A ‘stay voucher’ entitles up to two guests for an overnight stay including breakfast for 2 adults as standard. If you require an upgraded room or any other further additions to be added to your stay, additional rates will apply.
  • A ‘stay voucher’ is only valid to be used for the dates as stated on the Voucher and cannot be used outside of these dates.
  • A ‘stay voucher’ must be redeemed for the time of the week as specified on the ‘stay voucher’ and are all subject to availability.
  • A booking made with a ‘stay voucher’ can be moved up to 72 hours prior to check in and transferred to another date within the voucher expiry date. No cash alternatives or refunds are available.
  • When confirming your stay a credit or debit card details will be taken at time of booking to secure your booking.

Heartwood Inns – Sunday Sleepover package

  • Sunday Sleepover rates are subject to availability.
  • The prices shown includes an overnight stay, a glass or prosecco on arrival, £30 dinner allowance against your evening meals and a hearty breakfast for up to 2 adults, based on 2 people sharing.
  • Payment is taken in full at time of booking, however full payment will be refunded up to 72 hours prior to check in time to the card holder before date of booking. No cash alternatives.
  • If cancelled within the 72 hours prior to check in, payment will be retained.

Mr & Mrs Smith complimentary G&T

  • Enjoy up to two signature G&Ts on the house as an added perk of staying via Mr & Mrs Smith
  • Simply bring the two bottles of tonic plus the QR codes down to the bar to redeem your drink(s) on the house – we will discard the code once you have received your drinks 
  • Enjoy a signature G&T, non alcoholic or a tonic with ice 
  • Offer is for up to 2 adults only (if you are lucky enough to look underage, please don’t be offended if we ask for proof of age)
  • No drink alternatives available 
  • Stand alone promotion – no food is required to redeem the offer 
  • Available 7 days a week, any time of day including bank holidays 
  • Must be redeemed during your stay

Birthday fizz

  • Available for all members of our database
  • Birthday Prosecco can be claimed from two weeks before your birthday, up to 2 weeks thereafter when you and your party dine from our à la carte menu or specials board.
  • Order must include a least one main course per person.
  • Cannot be used in conjunction with the set menu, Sunday lunch, Private Dining menus, Christmas menu or with any other offer.

Sign up

  • Over 18s are eligible to sign up
  • Please all terms stated at top of page that explain all conditions that come the the existing sign up offer as these will apply and change from time to time.

Steak Night

  • From Monday-Wednesday, for every two steaks you order, you will receive a bottle of house wine on the house.
  • Availability whilst stocks last.
  • No QR code is required to redeem offer.
  • Steak night will be returning to all Heartwood Inns (apart from any new sites who are within the first month of opening) from Monday 6th January 2025.

General terms & conditions for all competitions run via Heartwood Inns Newsletters, Facebook, Twitter & Instagram accounts are stated below. By entering any competition via any of the above platforms you are agreeing to the below terms and conditions. It is a condition that in entering, participants and winners agree to all terms and conditions stated. Good luck!

Heartwood Inns employees and friends & family are not permitted to enter these competitions.
Heartwood Inns reserves the right to cancel or modify the competitions, including these Terms and Conditions.
All competitions are only open to legal residents of the UK who are 18 years of age or older at time of submission. Normal licensing laws apply. You will be required to provide a copy of your ID in order to receive your prize.
Prizes cannot be exchanged for any other substitutes or cash value each prize must be taken as stated or, if the prize is unavailable for whatever reason, the promoter reserves the right to substitute the prize for a prize of equal or greater value. Cash will not be awarded as a substitute.

Social Media Competition T&Cs

  • One winner will be chosen per competition from the pool of all entries received across all platforms (Facebook, Twitter, & Instagram).
  • Winners will be contacted directly via the platform they entered. Winners must respond to this contact within 7 days, otherwise the prize may be revoked.
  • Limit of one entry submitted per entrant per social media channel (Facebook, Twitter and Instagram) during the entry period.
  • If multiple entries are received, only the first entry will be accepted and additional entries will be disqualified unless specified.
  • Competitions are not in any way affiliated with or endorsed or sponsored by, Instagram, Twitter or Facebook.
    How to enter is specified in individual competition social media posts.