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Introducing Treats by Heartwood Inns

Introducing Treats. The Heartwood Inns loyalty app designed to make every visit more rewarding.

From complimentary drinks and desserts to VIP perks like 15% off food, exclusive room offers and birthday fizz on us – Treats is our way of saying thank you.

If you haven’t already, download the app now and enjoy your first reward – a complimentary drink on us!

No app? No problem. Click here to sign up.
Already signed up? Log in here.

Download Treats now and enjoy a free drink on us!

What do you get with Treats?

With Treats, every visit comes with a reward. From your very first download to becoming a VIP, enjoy delicious perks every step of the way:

  • A welcome drink just for downloading the app
  • Complimentary starters, mains, desserts and drinks – choose from various selections every time you dine!
  • Exclusive VIP perks like 15% off food for up to 6 guests for a whole year
  • Birthday fizz on the house to celebrate in style (champagne upgrade when you hit VIP status)
  • 10% off stays and access to exclusive room packages
  • Surprise rewards throughout the year – just because!

1.
Download Treats
& visit a Heartwood Inn

Download the Treats app, head to your local Heartwood Inn and enjoy our great food and a drink on the house. Your Treats journey starts here.

2.
Enjoy your
dining and drinks

Sit back, relax, and enjoy your favourite dishes and drinks. If you already have Treats in your app, order a full priced main and enjoy the treat of your choice on the house.

3.
Unlock and collect your
next Treat

Spend £25 in a day to earn your next reward. Visit 5 times and unlock VIP status that comes with a wealth of benefits including 15% off your food up to 6 guests and more.

Pick your Treat

Every visit brings you closer to delicious rewards.
From complimentary drinks and desserts to VIP perks, here’s what you can enjoy as you climb the Treats tiers.

Bronze Tier

Your welcome Treat when you download the app

Start your journey with a complimentary drink on us for up to 8 guests when 8 mains are ordered – choose from a chilled bottle of beer (0% always available), a refreshing soft drink, a glass of wine or a sparkling prosecco.

After your 1st visit

Treat yourself to a delicious complimentary dessert from our menu or enjoy another complimentary drink.

After your 2nd visit

Tuck into any of our starters on the house or elevate your experience with a handcrafted cocktail or mocktail on us.

Silver Tier

After your 3rd visit

Enjoy a complimentary main course, crafted with the finest seasonal ingredients or raise a glass of premium champagne or a large wine.

After your 4th visit

Order 3 courses and enjoy your starter and dessert on the house, or share a bottle of wine completely on us.

…and then you join the Treats VIP Tier!

After your 5th visit

Congratulations – you’ve reached VIP status! As a VIP, you’ll enjoy:

15% off food for up to 6 guests, 7 days a week – as often as you like, for a whole 12 months

Your birthday drink upgrade to champagne, because special occasions deserve something extraordinary.

As a VIP, every visit is a celebration. Keep dining, keep enjoying, and keep your VIP status all year long.

How to collect your Treats

Spend a minimum of £25 on food and or drink (after discounts, including service charge) across as many transactions in any one day, and a reward is automatically added to your Treathouse app when you present your QR code when you make payment.

No points, just delicious perks as a thank you for your visit.

Collect 5 Treats = VIP status

No Rush to Redeem

You can collect rewards without using them straight away – just one Treat can be redeemed and collected per table, per day when one full priced main from the à la carte or specials is ordered. Why not spend £25 and collect your next Treat too? Please note that we cannot split bills for guests to collect their next reward. Only one Treats guest can redeem and collect their next reward per table.

Rewards last 3 months and can be used 7 days a week, except Christmas Day, Valentine’s Day, Mother’s Day, or Father’s Day (though you’ll still collect rewards on those days).

Download Treats now and enjoy a free drink on us!

Questions about Treats

Treats is our wonderful loyalty program created by us, Heartwood Inns, enabling guests to collect rewards every time they visit a Heartwood Inn. Guests need to spend a minimum of £25 in a day across food and/or drink to qualify for their next reward. Once you have paid your bill, your reward is automatically added to your app to use when you next visit. Please note that only one guest can collect and/or redeem their treat. You cannot split a bill to collect a further reward. We also only allow one redemption per table.

Simply present your server with your personalised QR code that is available when you tap the Treats stamp card to connect your payment to your app. Once you pay via card, the bill is automatically associated with your app and provided you have spent £25 in a day (00.01-23.59) your next reward will appear in your app next to your Treats stamp card. Scroll through to see what is available to use and redeem to your heart’s delight. We are only to accept one redemption per table and only one Treats guest can collect their next reward per bill. Bill splitting is not possible.

Simply order a full priced main from the à la carte or specials menu to redeem your reward. If your bill comes to £25 you will also unlock your next reward. Show your personalised QR code on your app to connect the bill and show your QR code for the relevant reward and this will be removed from your bill. Please check any terms for surprise and delight rewards as terms may vary. Please note that we are only able to accept one treat per bill and grant one reward from payment per table.

Sadly no. You are only able to use one reward per table booking as our system does not allow for multiple discounts to be applied. Choose the reward you’d like to redeem and share the QR code with the server to get the reward removed from your bill.

Sadly no, our system is not set up to do this so if you are dining with a friend who also has a reward to redeem you will need to choose which one to use. Save the other for the next time you visit.

Christmas Day, Valentine’s Day, Mother’s Day and Father’s Day are the only days you cannot redeem a reward, however one Treats guest is able to collect their next reward by showing their QR code by tapping the stamp card which will connect your transaction to your app.

Yes! Simply use the same email that you used to sign up to the Loyalty scheme to book your overnight stay via our website. When you check out, your full payment for your stay will then trigger your next reward (providing you have hit your £25 min payment!) – slide across the stamp cards to see your latest reward. 

There are 3 – Bronze (visit 1-2), Silver (visit 3-4) and Gold (5 visits +). As and when you hit VIP status, your reward is valid for 12 months. Towards the end of your 12 month VIPs status, the number of visits that you have completed during this 12 month period will determine what tier you start your next month in. I.e if you have completed 5 visits during the 12 months of VIP, you will remain with your VIP reward, 3-4 visits you will start back in Silver tier, 1-2, Bronze tier.

Absolutely! You can sign up here. Please ask your server for assistance to sign up if needs be.

Via the App Store (iOS), Google Play (Android) or the web page (non app users).

Promotions and discounts will now appear via this scheme so don’t miss out and get signing up!

Simply go to your login screen on the app and follow the instructions to reset your password.

Click on the icon in the top right corner to see a breakdown of the following activity: My activity – shows the dates of transactions and rewards redeemed/collected. A great place to check when your rewards were granted My details – full name and DOB is displayed. If you DOB needs to change, please email loyalty@heartwoodinns.com with your email address and change of DOB and we will make this change on your behalf. Preferences – manage your notifications to the app here such as push notifications

You are able to refer a friend by clicking on the Refer a friend block on the app – simply choose your preferred way of sending the referral code to receive a reward in your app. Once you refer your friend to join the scheme, this graphic will then disappear from your app. Thank you for sharing and telling your friends! See terms of the Refer a friend offer as this may change from time to time.

Absolutely! Keep an eye on your app for notifications of new offers that will appear directly in the app. There’s lots on offer but remember you can only redeem one offer at a time and only one Treats guest can collect their next reward – who will be the lucky one?

Typically your rewards will expire within a 3 month window. Birthday offer has 1 month validity (reward will appear on your app 2 weeks before your birthday). Please note that other ad hoc offers will come with different validity so tap on the reward to find out more as they will disappear when they expire.

If you are able to show proof of payment and you have checked into the location via your app, we will be able to connect your payment to the app and grant your reward. Please email loyalty@heartwoodinns.com to arrange granting of reward. We will respond within 72 hours.

If the above FAQs have not answered your query, please email loyalty@heartwoodinns.com Inboxes are manned Monday – Friday, 9-5.30pm We endeavour to reply to your query in 72 hours.

Read the full Terms & Conditions