Fancy A Tempting Treat?

Each of our Heartwood Inns is full of character, comfort and charm where you can discover the joy of the great British inn, reimagined.

And now with Treats, the Heartwood Inns loyalty app, you can enjoy the ultimate escape with a tempting little extra. Read on to find out more about our exclusive Telegraph offer…

If you haven’t already, download the app now and enjoy your first reward – a complimentary drink on us! Then get a little something else on us too…

No app? No problem. Click here to sign up.
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Download Treats now!

What do you get with Treats?

With the Treats by Heartwood Inns app, every visit comes with a reward.

  • A welcome drink just for downloading the app
  • Complimentary starters, mains, desserts and drinks – choose from various selections every time you dine!
  • Exclusive VIP perks like 15% off food for up to 6 guests for a whole year
  • Birthday fizz on the house to celebrate in style (champagne upgrade when you hit VIP status)
  • 10% off stays and access to exclusive room packages
  • Surprise rewards throughout the year – just because!

And if you enter the code atemptingtreat in our Treats by Heartwood Inns app, you will receive a special code to get a complimentary bottle of wine when you book our Soufflé Away package at any our Heartwood Inns Pubs with Rooms.

Soufflé Away to a Heartwood Inn from just £158 per person!

Whisk yourself off on a delightfully indulgent escape – we’re inviting you to Soufflé Away with our brand new package!

Enjoy a two-night stay at any of our Heartwood Inns, complete with a hearty dinner on your first night and a complimentary soufflé to sweeten the deal.

Whether you’re craving a cosy break or a foodie getaway, this stay has all the right ingredients – comfort, flavour and a touch of luxury.

And don’t forget, if you enter the code atemptingtreat in our Treats by Heartwood Inns app, you will receive a special code to get a complimentary bottle of wine when you book our Soufflé Away package at any our Heartwood Inns Pubs with Rooms.

Heartwood Inns Pubs with Rooms

Treat yourself or a loved one to a memorable Christmas or New Year’s stay at one of these inviting locations:

The White Horse, Dorking

The White Horse, Dorking

High Street, Dorking, RH4 1BE

The White Horse is a characteristic 13th Century inn a stone’s throw from Dorking Halls – an art deco theatre in Dorking.

There’s a large bar area, decadent restaurant as well as 56 sumptuous en-suite bedrooms, so if you’re looking for a hotel in the centre of Dorking, Surrey, The White Horse is the perfect spot.

Discover The White Horse in Dorking
Book a room at The White Horse
The Ropemaker, Emsworth

The Ropemaker, Emsworth

93 Havant Road, Emsworth, PO10 7LF

Nestled in the picturesque coastal town of Emsworth, The Ropemaker stands proudly on the breathtaking south coast of England.

A cosy retreat for those seeking a blend of seaside charm and historic ambiance, The Ropemaner is a stone’s throw away from Emsworth’s picturesque streets, bustling harbour and local attractions.

Discover The Ropemaker in Emsworth
Book a room at The Ropemaker
The White Hart, Lewes

The White Hart, Lewes

55 High St, Lewes, East Sussex, BN7 1XE

The White Hart is a charming 16th-century coaching inn on Lewes High Street with a stunning roof terrace that overlooks the South Downs.

With four spectacular Luxe bedrooms and 19 further delightful bedrooms, a large dining room and cosy bar with characteristic snugs with original open fireplaces for all to enjoy, this really is the place to stay or pop into when visiting beautiful Lewes.

Discover The White Hart in Lewes
Book a room at The White Hart
The Coat & Bear, Newbury

The Coat & Bear, Newbury

28 Bartholomew Street, Newbury, Berks, RG14 5EU

Located in the vibrant heart of Newbury on the bustling Bartholomew Street, The Coat & Bear is a remarkable Georgian building with a listed frontage that exudes timeless elegance.

Inside, you’ll find a stylish and uniquely designed interior, featuring 26 boutique bedrooms that offer the ultimate in comfort.

Discover The Coat & Bear in Newbury
Book a room at The Coat & Bear
The Royal Forest, Epping Forest

The Royal Forest, Epping Forest

4 Ranger’s Rd, London, E4 7QH

The Royal Forest is our historic 19th-century pub with rooms, perfectly placed at the edge of Epping Forest and just minutes from Queen Elizabeth’s Hunting Lodge and the Visitor Centre.

With a welcoming bar, bright and airy dining spaces, and cosy bedrooms full of character, it’s the ideal base for exploring the forest or simply unwinding in comfort.

Discover The Royal Forest in Epping Forest
Book a room at The Royal Forest
The Ragged Robin, Godalming

The Ragged Robin, Godalming

Guildford Rd, Godalming GU7 3BX

The Ragged Robin is our charming riverside pub with rooms, nestled in the heart of Godalming and just a short stroll from the historic high street and railway station.

With cosy snugs, a beautiful garden overlooking the River Wey, and individually styled bedrooms, it’s the perfect place to relax after exploring the winding lanes and rolling Surrey Hills.

Discover The Ragged Robin in Godalming
Book a room at The Ragged Robin
The George & Dragon, Marlow

The George & Dragon, Marlow

The Causeway, Marlow SL7 2AA

The George & Dragon is our Grade II listed pub with rooms, nestled on the banks of the Thames and just steps from Marlow’s iconic bridge and bustling high street.

With a lively bar, charming riverside terrace, and individually designed bedrooms full of character, it’s the perfect base for exploring this vibrant market town and the nearby Chiltern Hills.

Discover The George & Dragon in Marlow
Book a room at The George & Dragon

1.
Download Treats
& visit a Heartwood Inn

Download the Treats app, head to your local Heartwood Inn and enjoy our great food and a drink on the house. Your Treats journey starts here.

2.
Enjoy your
dining and drinks

Sit back, relax, and enjoy your favourite dishes and drinks. If you already have Treats in your app, order a full priced main and enjoy the treat of your choice on the house.

3.
Unlock and collect your
next Treat

Spend £25 in a day to earn your next reward. Visit 5 times and unlock VIP status that comes with a wealth of benefits including 15% off your food up to 6 guests and more.

How to collect your Treats

Spend a minimum of £25 on food and or drink (after discounts, including service charge) across as many transactions in any one day, and a reward is automatically added to your Treathouse app. Don’t forget to check in every time you make a purchase to not miss out.

No points, just delicious perks as a thank you for your visit.

Collect 5 Treats = VIP status

Use code atemptingtreat in the Treats app

Questions about Treats

Treats is our wonderful loyalty program created by us, Heartwood Inns, enabling guests to collect rewards every time they visit a Heartwood Inn. Guests need to spend a minimum of £25 in a day across food and/or drink to qualify for their next reward. Once you have paid your bill, your reward is automatically added to your app to use when you next visit. Please note that only one guest can collect and/or redeem their treat. You cannot split a bill to collect a further reward. We also only allow one redemption per table.

Simply present your server with your personalised QR code that is available when you tap the Treats stamp card to connect your payment to your app. Once you pay via card, the bill is automatically associated with your app and provided you have spent £25 in a day (00.01-23.59) your next reward will appear in your app next to your Treats stamp card. Scroll through to see what is available to use and redeem to your heart’s delight. We are only to accept one redemption per table and only one Treats guest can collect their next reward per bill. Bill splitting is not possible.

Simply order a full priced main from the à la carte or specials menu to redeem your reward. If your bill comes to £25 you will also unlock your next reward. Show your personalised QR code on your app to connect the bill and show your QR code for the relevant reward and this will be removed from your bill. Please check any terms for surprise and delight rewards as terms may vary. Please note that we are only able to accept one treat per bill and grant one reward from payment per table.

Sadly no. You are only able to use one reward per table booking as our system does not allow for multiple discounts to be applied. Choose the reward you’d like to redeem and share the QR code with the server to get the reward removed from your bill.

Sadly no, our system is not set up to do this so if you are dining with a friend who also has a reward to redeem you will need to choose which one to use. Save the other for the next time you visit.

Christmas Day, Valentine’s Day, Mother’s Day and Father’s Day are the only days you cannot redeem a reward, however one Treats guest is able to collect their next reward by showing their QR code by tapping the stamp card which will connect your transaction to your app.

Yes! Simply use the same email that you used to sign up to the Loyalty scheme to book your overnight stay via our website. When you check out, your full payment for your stay will then trigger your next reward (providing you have hit your £25 min payment!) – slide across the stamp cards to see your latest reward. 

There are 3 – Bronze (visit 1-2), Silver (visit 3-4) and Gold (5 visits +). As and when you hit VIP status, your reward is valid for 12 months. Towards the end of your 12 month VIPs status, the number of visits that you have completed during this 12 month period will determine what tier you start your next month in. I.e if you have completed 5 visits during the 12 months of VIP, you will remain with your VIP reward, 3-4 visits you will start back in Silver tier, 1-2, Bronze tier.

Absolutely! You can sign up here. Please ask your server for assistance to sign up if needs be.

Via the App Store (iOS), Google Play (Android) or the web page (non app users).

Promotions and discounts will now appear via this scheme so don’t miss out and get signing up!

Simply go to your login screen on the app and follow the instructions to reset your password.

Click on the icon in the top right corner to see a breakdown of the following activity: My activity – shows the dates of transactions and rewards redeemed/collected. A great place to check when your rewards were granted My details – full name and DOB is displayed. If you DOB needs to change, please email loyalty@heartwoodinns.com with your email address and change of DOB and we will make this change on your behalf. Preferences – manage your notifications to the app here such as push notifications

You are able to refer a friend by clicking on the Refer a friend block on the app – simply choose your preferred way of sending the referral code to receive a reward in your app. Once you refer your friend to join the scheme, this graphic will then disappear from your app. Thank you for sharing and telling your friends! See terms of the Refer a friend offer as this may change from time to time.

Absolutely! Keep an eye on your app for notifications of new offers that will appear directly in the app. There’s lots on offer but remember you can only redeem one offer at a time and only one Treats guest can collect their next reward – who will be the lucky one?

Typically your rewards will expire within a 3 month window. Birthday offer has 1 month validity (reward will appear on your app 2 weeks before your birthday). Please note that other ad hoc offers will come with different validity so tap on the reward to find out more as they will disappear when they expire.

If you are able to show proof of payment and you have checked into the location via your app, we will be able to connect your payment to the app and grant your reward. Please email loyalty@heartwoodinns.com to arrange granting of reward. We will respond within 72 hours.

If the above FAQs have not answered your query, please email loyalty@heartwoodinns.com Inboxes are manned Monday – Friday, 9-5.30pm We endeavour to reply to your query in 72 hours.

Read the full Terms & Conditions